SE Labs

Solution Engineering

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Demo credentials
  • Director: vipin.thomas@freshworks.com / vipin123
  • Senior manager: antony.sagayaraj@freshworks.com / leader123
  • Line manager (International - NB): ajay.raghavan@freshworks.com / mgr123
  • Product (PM): product.pm@freshworks.com / pm123
  • SE: se@freshworks.com / se123
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New pre-call brief

We auto-detect the account from the domain. Inviting more than one? Paste the emails from your calendar invite separated by commas — we'll research each attendee.

One slot per prospect email above. Attach a LinkedIn PDF for each — required before we can research the room.

Parsing PDFs…

    Paste notes, an email thread, or anything the AE shared — it sharpens the brief.

    Reading files…

      Meeting links (optional)
      Generating discovery brief…
      Know your Customer Demo Prep

      New call analysis

      Call recording *
      Transcript (recommended — improves scoring accuracy)
      Transcript file

      In Zoom: open the recording → Audio Transcript → Download. Drop the .vtt here.

      Upload VTT

      A recording or transcript is required — add both when you have them, we score off the transcript and pull the recording's roster and title in alongside it.

      Add deck PDF & LinkedIn profiles · optional
      Deck PDF

      Export your slides as PDF — we score the deck against the rubric.

      Add deck PDF Parsing deck…

        LinkedIn PDFs

        On LinkedIn: profile → More → Save to PDF. Attach exports for people on the call.

        Add PDFs Parsing PDFs…

          Attach documents

          PDF, Word, Excel, or text files — optional context for analysis.

          Attach files Reading files…

            Analyse call

            Analysis takes 40 to 90 seconds.
            Generating analysis…

            SE Labs · Pre-call

            Building your brief

            Starting…

            Research, enrichment, and synthesis run in the background — usually under a minute.

            Report research issue

            Select an issue type and describe what is wrong.

            Bug Idea Data quality Other Critical — blocking work High — workable but painful General — improvement Minor — nice to have Pre-call prep Post-call analysis Dashboard Accounts & deals Coaching / scorecards Search UI / visual Performance / speed Other Low Medium High Urgent
            Cancel Submit